TABLE 1: Criteria
X Not applicable or not pertinent
· The product/process/practice does not apply to our organisation.
. The product/process/practice does not contribute to the “competitiveness” (quantitatively and qualitatively) of our organisation.
  · The product/process/practice does not affect the resources of our organisation.
1 Needs immediate action
· The product/process/practice applies to our organisation: it has never been considered and only now do we realise its importance (such as compliance with a legal requirement is mandatory).
· The product/process/practice contributes to the “competitiveness” of our organisation: it has never been considered and only now do we realise its importance (such as compliance with a legal requirement is mandatory).
  · The product/process/practice affects the resources of our organisation: it has never been considered and only now do we realise its importance (such as compliance with a legal requirement is mandatory).
2 Needs urgent attention
· The product/process/practice applies to our organisation: it has been considered, but there are obstacles to its development (please record the obstacles during the discussion).
· The product/process/practice contributes to the “competitiveness” of our organisation: it has been considered, but there are obstacles to its development (please record the obstacles during the discussion).
  · The product/process/practice affects the resources our organisation: it has been considered, but there are obstacles to its development (please record the obstacles during the discussion).
3 Needs major improvement
· The product/process/practice applies to our organisation: it has been developed/exists but it is not used at all (please record the reasons for it being dormant).
· The product/process/practice contributes to the “competitiveness” of our organisation: it has been developed/exists but it is not used at all (please record the reasons for it being dormant).
  · The product/process/practice affects the resources our organisation: it has been developed/exists but it is not used at all (please record the reasons for it being dormant).
4 Needs improvement in limited aspects
· The product/process/practice fits the requirements and works well, but the resource mobilisation for its maintenance constitutes a “major” strategic choice for its (permanent) application.
· The product/process/practice fits the requirements and works well, but the resource mobilisation for its maintenance constitutes a major weight on the overall “competitiveness” of the organisation.
  · The product/process/practice fits the requirements and works well, but the resource mobilisation for its maintenance constitutes a major impediment towards its (permanent) usage.
5 Satisfactory
· The product/process/practice exists: it is used, but it does not bring the expected benefits (please record the eventual discussion as to why this is the case).
· The product/process/practice exists: everybody can use the product/process/practice; it is good but needs fine-tuning (please record suggestions).
  · The product/process/practice exists: it is used, but there is a need for further support (training, money etc.) for it to become a comparative/competitive advantage (please record the eventual discussion as to why this is the case).
6 Acceptable, room for some improvement
· The product/process/practice exists: it is used and (usually) provides the expected benefits (please record cases when it does not).
· The product/process/practice exists: it is used and (usually) gives results (please record cases when it does not).
  · The product/process/practice exists: it is used and (usually) delivers the added value to the organisation (please record cases when it does not).
7 Bingo 
· The process/product/practice exists, it is used and works perfectly/as expected
· The process/product/practice exists, it is used and needs maintaining
  · The process/product/practice exists, it is used and brings added value